Privacy Policy

Privacy Policy 

Last Updated: [Insert Date, e.g., July 1, 2026] Welcome to Plan V (“we,” “our,” or “us”). We operate the website www.planvwomenphysio.com (the “Site”) and provide professional pelvic floor rehabilitation and musculoskeletal physiotherapy services. We are committed to protecting your privacy and ensuring the security of your personal data, especially sensitive medical and health information. 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or book an appointment. 

1. Information We Collect
   

   We may collect information about you in a variety of ways, including: 

   • Personal and Contact Data: Name, email address, phone number, and date of birth when you fill out an inquiry form or book an assessment. 
   • Sensitive Health Data: Information regarding your physical health, medical history, pregnancy/postpartum status, pelvic floor symptoms (e.g., leakage, prolapse symptoms), and previous treatments, which you voluntarily provide when booking a clinical assessment. 
   • Payment Data: Financial information (such as credit card or bank details) processed through secure third-party payment gateways for treatment booking deposits. 
   • Technical Data: IP address, browser type, operating system, and browsing behavior on our website collected via cookies. 

    

2. How We Use Your Information
   We use the collected data for purposes including but not limited to:
   
   • Scheduling, managing, and confirming your clinical assessments and treatment sessions (e.g., Pelvic Floor Health Assessment). 
   • Enabling our qualified physiotherapists to review your medical history and tailor a personalized treatment plan before or during your consultation. 
   • Sending clinic updates, appointment reminders via WhatsApp/SMS/Email, and professional health tips. 
   • Processing transaction payments securely. 
   • Improving our website user experience and evaluating the effectiveness of our marketing campaigns (e.g., Meta Ads).

    

3. Disclosure & Sharing of Information
   We value your privacy and do not sell or rent your personal or health data to third parties. We may only share your information:
   
   • With Our Clinical Team: Qualified physiotherapists and administrative staff within Plan V who require the data to provide care.
   • Service Providers: Trusted third-party vendors who perform services for us (such as website hosting, booking system providers, and payment processors) under strict confidentiality agreements.
   • Legal Compliance: If required by law, regulation, or court order to protect our rights, safety, or the safety of our patients.
     
     
4. Data Security
   We implement industry-standard administrative, technical, and physical security measures to protect your sensitive medical and personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no electronic transmission over the internet can be guaranteed 100% secure.
   
   
5. Your Rights
   Depending on your location (such as under the Personal Data Protection Act / PDPA), you have the right to:
   
   • Access and request a copy of the personal data we hold about you.
   • Request the correction of inaccurate or incomplete information.
   • Withdraw your consent to receive marketing communications at any time.
     
     
6. Contact Us
   If you have questions or comments about this Privacy Policy, please contact us at:
   
   • Email: planvphysio@gmail.com 
   • Phone / WhatsApp: +6017- 861 4641 
   • Adress: 2-5, PJ Midtown, Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor